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One question– a lot of possible answers. A perfect solution concept is always preceded by an analysis. Together with you we choose the way that focuses exclusively on your success and puts your clients in the centre of attention. This can be a pure customer care solution, or we help you establish your own service centre, or we support you with software. The approach can be developed from one of the three @Friends sectors – Telemarketing, Academy, tele)data – or be a combination of the above. We will be pleased to consult you – please contact us.

Telemarketing

We take customer care very seriously – for us it means that we “take care”, we can be reached at all times, we find answers to questions, we solve problems, and much more. However, customer care also means taking care of potential customers. Don’t wait for your company to be successful in the market. Make yourself well-known and profit from our experience of canvassing new customers.

Akademie

Service willingness and communication ability are the standards by the quality of which customers and potential buyers will judge your company. It is not your products any more, but rather every single member of your staff who is competing with staff of other companies. Therefore personal communicative skills have to be furthered and insisted on through training and qualification.

tele)data

The software for applications in canvassing and keeping customers over the phone. Staff have to be provided – in addition to their communicative know-how – with an optimum software that relieves and supports them in all tasks of sales canvassing and customer care.

Services & Lösungen
  • Telemarketing
  • Akademie
  • Teledata
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