Greenpower focuses on the competence of @FRIENDS in the field of
senior-marketing
Europes leading seller of dietary supplements - the company Greenpower from Kerkrade (NL) - focuses on the telesales-competence of @FRIENDS as well as on the substantiated experience in the sector of senior-marketing. A team of currently about twenty agents attends to regular customers from the target group of 55 years and older and takes active part in selling products from the large product line of Greenpowe.
In addition to this there are numerous avtivities in the field of winning new customers in collaboration with the direct-marketing ward of the company. "The subject of well-being and prevention is becoming more important. We have prepared our employee associates on the special demands and needs of this basically elder audience," Erika Haack reports. "The results we achieve for Greenpower on direct telesales are very convincing."
New @FRIENDS Quality Circle
Zur weiteren Qualifizierung der Nachwuchsführungskräfte hat @FRIENDS den "Qualitäts-Zirkel" ins Leben gerufen. "Einem guten sportlichen Training gleich, in dem wir alle Bereiche des Managements, der Führung und Steuerung erarbeiten und trainieren, werden alle Nachwuchsführungskräfte einen Zirkel an Seminaren, Workshops und persönlichen Coachings durchlaufen", berichtet Marc Gobbetto und Heike Ehlers ergänzt: "Besonderen Wert legen wir auf die Stärkung der sozialen Kompetenzen für unser Team, um sie auf die steigenden Anforderungen der Mitarbeiter und Auftraggeber bestmöglich vorzubereiten. Wir arbeiten im Rahmen des Zirkels sehr praxisnah sowohl mit eigenen Referenten, als auch mit Spezialisten aus den verschiedenen Fachthemen."
24-Hour Service in Co-operation with
SIMON + FOCKEN
Co-operating with the friendly agency SIMON + FOCKEN in Braunschweig @FRIENDS offers its clients the possibility of a 24-hour service as from now. "We are hopeful that, in tieing this service for various customers, the number of the calls will be volumous even between 10 pm and 7 am justifying a 24-hour service that is affordable for all parties involved," says Heike Ehlers. Interested persons are asked to call Marc Gobbetto, tel. 0800-585 0 586 for any details.
Distributional partnership with
MYCOM AG
Officially announced in the context of the Callcenter World 2005: @FRIENDS and MYCOM AG set the seal on a distributional partnership in the range of front-end solutions for callcenters. tele)data SQL currently is the most efficient solution dedicated to the use in the field of power-outbound. Together with MYKENE distributed by MYCOM AG it forms a front-end solution that is up to even the most complex demands of a multi-channel contactcenter and can be integrated into running workflows and CRM-processes. By this combination @FRIENDS and MYCOM offer a wide range of solutions to the interested user that is completed by the integrated use of predictive-dialer solutions. With the developer's team of tele)data SQL, the company Unger, Welsow & Company, an experienced support is available. Therefore a frictionless integration of this solution into businesses as well as an all-embracing customizing possibility is assured.
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