So that your staff speak
your customer language.
The quality of your readiness for service and your ability to communicate are the benchmarks measured by customers and interested parties. It is no longer your products competing with other products but it is each staff member of your company competing with staff members of other companies. Therefore, it is important to promote and challenge personal communicative competence by means of training and qualifying.
Whether it is a one-day training course, a series of seminars or personal coaching - our training concepts tailored for all topics of up-to-date sales have allowed for professional and communicative competence since 1999.
Please benefit from the experience of a professional training provider who can realise your tasks in a practice-oriented and competent way. @FRIENDS takes on organising and coordinating the training entirely. We define the training needs of your staff with you and design a diversified and practice-oriented training program that is definitely result-oriented.
Please challenge us - we create your personal program.
Knowledge can be communicated. Skills can be trained. Will must be aroused.
@FRIENDS Imparts Knowledge.
Your staff needs solid knowledge in all fields of communication in order to communicate in a service-oriented and profitable way. Theories and knowledge are imparted according to the respective qualification level and within this context we design a training concept customized to the strengths of your staff.
@FRIENDS Trains Competence.
Theoretical knowledge is useless if it cannot be put into practice in accordance with specific situations. For this reason practice-oriented and result-oriented workshops, training and coaching are the basis of our work. Only practice guarantees an individual and successful transfer of the theoretical into the everyday worklife of your staff.
@FRIENDS Ignites Want.
Every seminar is an impulse for the participants to use what they have learnt. A good seminar has to encourage the desire for trial, the courage for changes as well as the want for improvement These dynamics are the key to synergy of the proven and the innovative. The results: success.
Our team of coaches assists staff daily in our call centers for more success in service and sales.
With @FRIENDS you opt for a motivating practice team offering user-related exercises and solutions in the following communication fields:
- Sales:
- » Active telephone sales
- » Training of field staff
- » Successful conclusion
techniques - » Presentation and
moderation
- » Rhetoric
- » NLP in sales
- » Fair coaching
- Service:
- » Service-oriented
telephoning - » Customer-oriented
communication - » Professional management
complaints
- » Voice and breathing
training
- Personnel Development:
- » Management workshops
- » Team development
- » Conflict management
- » Time management
and self management
- » Individual coaching
- » "Fit for future"
Please get in touch with us.
We will answer immediately.
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