Our knowledge applied to your requirements: Consulting @FRIENDS.
For us, a service center is more than just a room with telephones, well-trained staff and up-to-date software. It is the very core of successful management of your customer contacts and thus one of the most important requirements for your successful market profile.
A service center has to provide availability, information, consulting and sales. Of course, a central in-house team can do these jobs most effectively.
@FRIENDS assists you with its knowledge and experience from many successful projects in developing and realising your internal service center – from the concept to the ready-to-use delivery.
- Unser Know-How steht Ihnen in folgenden Bereichen zur Verfügung:
- » Analysing starting position and market situation
- » Integrating all company sectors
in the decision and realisation process - » Integrating existing structures and
communication with all levels
and a possible staff union - » Conceiving detailled tasks
- » Defining processes and workflow
- » Consulting in organising
- » Internal and/or external recruiting
of staff
» Carying out assessments and assisting
selection processes
- » Consulting in designing service times
and employment contracts - » Training management team with
respect to management of a central
service organisation - » Training staff in all communicative
topics
- » Consequent assisting and developing
service organisation
Please get in touch with us.
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