Wolfram Dura appointed as Managing Director
On 1 July of this year @FRIENDS appointed Company Secretary and associate of the company Wolfram Dura as Managing Director.
Since 1999 we have been redefining quality in the call centre market and working out projects for you with full personal commitment and sound know-how. "Communication @FRIENDS", for we speak your clients’ language.
Be it a one-day training, a series of seminars or individual coaching – out tailor-made training concepts guarantee specialist competence.
Continuation of the @FRIENDS trainee programme
After successfully implementing the @FRIENDS trainee programme to promote and develop management trainees in 2005, the concept is being continued and expanded in 2006.
tele)data - the software for applications in canvassing and keeping customers over the phone.
Online monitor for the outbound sector
The tele)data management information system is becoming the leading tool in this sector of the market. The new online monitor now facilitates online tracking of the single agent results also in the outbound sector.